Outage in Officient

Exact Online - Unable to download bank files for bank links with exchange type 'Automatic' (NL/BE)

Resolved Minor

May 07, 2026 - Started about 1 month ago - Lasted 11 days
Official incident page

Incident Report

You may currently experience that you are unable to download your bank files in the menu [Financial > Bank & Cash > Payments > Bank files] for bank links with exchange type 'Automatic'. We are investigating this change in behaviour. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 05/18/2026 08:37AM

The issue has been resolved. It is possible again to download the payment file in the bank files screen. Our apologies for the inconvenience.

IDENTIFIED 30 days ago - at 05/12/2026 11:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/08/2026 07:35AM

The issue has been identified and a fix is being implemented. As a workaround, you can click on the subject of the bank file and download the XML file by clicking on the file name of the XML file.

INVESTIGATING about 1 month ago - at 05/07/2026 01:54PM

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