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Outage in Officient

Exact Online - Error message when editing item card (NL)

Resolved Minor
May 15, 2026 - Started 27 days ago - Lasted 20 days
Official incident page

Incident Report

You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 06/04/2026 07:22AM

This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.

IDENTIFIED 22 days ago - at 05/20/2026 08:13AM

We are continuing to investigate this issue.

IDENTIFIED 27 days ago - at 05/15/2026 07:37AM

You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

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