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Outage in Officient

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Resolved Minor
May 18, 2026 - Started 24 days ago - Lasted 4 days
Official incident page

Incident Report

You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/22/2026 01:05PM

This issue has been resolved. It is possible again to create a new contract for an existing employment. Our apologies for the inconvenience.

IDENTIFIED 22 days ago - at 05/20/2026 08:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 24 days ago - at 05/18/2026 09:04AM

You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.

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