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Outage in Officient

Exact Officient - Unable to manually upload documents (NL/BE)

Resolved Minor
August 06, 2026 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

Incident Report

You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 08/06/2026 09:45AM

This issue has been resolved. Our apologies for the inconvenience.

MONITORING about 7 hours ago - at 08/06/2026 08:29AM

The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.

INVESTIGATING about 7 hours ago - at 08/06/2026 08:12AM

You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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