Outage in OIT Services

Foxit Licensing Issue

Resolved Major
November 26, 2024 - Started 26 days ago - Lasted 9 days
Official incident page

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Outage Details

We are currently investigating reports that Foxit PDF Editor licenses have been revoked.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 08:42PM

We have confirmed with UAA ITS that the Foxit license has been renewed, and no further outages will be occurring related to this issue. Thank you so much for your patience while we confirmed this resolution!

MONITORING 24 days ago - at 11/27/2024 06:30PM

We are awaiting further updates on long-term licensing. If any licensing issues persist after logging out of the Foxit application and back in again, please contact your appropriate IT helpdesk.

MONITORING 25 days ago - at 11/26/2024 06:00PM

Foxit has remained fully functional, and we are continuing to monitor for any further issues. If any licensing issues persist after logging out and in again, please contact your appropriate IT helpdesk.

MONITORING 26 days ago - at 11/26/2024 01:18AM

Our licenses for Foxit have been extended. Users may need to log out and into the application again in order to re-sync with their license. Please contact your appropriate IT helpdesk if you continue to have any issues with accessing Foxit! We will continue to monitor this incident until it a long-term resolution is confirmed.

IDENTIFIED 26 days ago - at 11/26/2024 01:06AM

UAA ITS is currently in communications with the vendor. The licensing issues appear to be system-wide, and we greatly appreciate everyone's understanding as we work to restore service!

INVESTIGATING 26 days ago - at 11/26/2024 12:25AM

We are currently investigating reports that Foxit PDF Editor licenses have been revoked.

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