Outage in Olo

Payment Processor Issues: Worldpay MercPay Webservices

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted 23 minutes
Official incident page

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Outage Details

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Components affected
Olo Payment Processing Partners
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 01:40AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/30/2024 01:33AM

Errors have recovered and we are actively monitoring at this time.

INVESTIGATING about 2 months ago - at 10/30/2024 01:18AM

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

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