Outage in Omnisend

Facebook Custom Audiences are not syncing contacts to Facebook

Resolved Minor
September 09, 2024 - Started 19 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Since ~6AM (Vilnius time) Meta is returning an error when we try to sync contacts to audiences. Merchants still can set up syncs, create audiences in Omnisend.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/09/2024 07:06PM

This incident has been resolved.

IDENTIFIED 18 days ago - at 09/09/2024 02:26PM

We found a potential issue, and have opened a ticket for Facebooks and provided all the details.

INVESTIGATING 18 days ago - at 09/09/2024 12:40PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 09/09/2024 12:36PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 09/09/2024 11:07AM

Since ~6AM (Vilnius time) Meta is returning an error when we try to sync contacts to audiences. Merchants still can set up syncs, create audiences in Omnisend.

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