Delays in email campaign sending

System is back to operational level.

The delay for email campaigns continues to decrease. We are seeing the same continuous trend for the size of the queue.
New campaigns are being sent faster thanks to scaling.

Service provider implemented a fix and are currently monitoring the result.
Next update is expected within 1 hour.

Update from Service Provider engineering team:
• projects that email campaigns sending will return to normal level within one hour;
• new campaigns are processing faster due to the scaling.

Email campaigns latency decreased to 33 minutes.

The service provider is scaling their infrastructure to reduce delays.

We are continuing to investigate this issue.

We are currently investigating the delays in email campaign sending. Launched campaigns are being queued and will be sent, there is no need to resend anything additionally.

This issue is not currently affecting the automated emails. This issue is also strictly related to Email channel. Other channel campaigns are performing as per usual.

We are currently investigating this incident.