Outage in Omnisend

Database maintenance caused registration and log in incident

Resolved Minor

September 23, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this incident.

Components affected

Omnisend Shopify Omnisend Email

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/23/2025 10:08AM

This incident has been resolved.

MONITORING 4 months ago - at 09/23/2025 09:35AM

We implemented a fix and are currently monitoring the results.
There are none of the event delays except Order_Refunded. Order_refunded events still have 2h delay, and currently decreasing.

IDENTIFIED 4 months ago - at 09/23/2025 08:30AM

We are still working on an incident resolution, putting all effort to resolve it asap.
Events delay is still visible. Some of the events might have delay up to 2.9 hours.

IDENTIFIED 4 months ago - at 09/23/2025 07:30AM

Omnisend - Database maintenance caused register and log incident.

We are continuing to work on a fix for this incident.

INVESTIGATING 4 months ago - at 09/23/2025 06:55AM

The impact of the incident is the events from Shopify not being synced to Omnisend.

INVESTIGATING 4 months ago - at 09/23/2025 06:54AM

We are currently investigating this incident.

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