Outage in Omnivore.io

NCR CloudConnect API - Increased error rate

Resolved Minor
March 14, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Beginning around 17:03 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Aloha Cloud Connect
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/14/2024 07:35PM

The number of timeouts has returned to normal levels.

IDENTIFIED over 1 year ago - at 03/14/2024 05:46PM

Beginning around 17:03 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

Latest Omnivore.io outages

Omnivore API Outage - about 1 month ago
Omnivore Connectivity Issue - 4 months ago
NCR CloudConnect API - Increased error rate - 7 months ago
Brink API - Increased Error Rate for Ticket Calls - about 1 year ago
Agents Offline - over 1 year ago

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