Outage in Omnivore.io

NCR CloudConnect API - Increased error rate

Resolved Minor
March 14, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Beginning around 17:03 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Aloha Cloud Connect
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/14/2024 07:35PM

The number of timeouts has returned to normal levels.

IDENTIFIED 10 months ago - at 03/14/2024 05:46PM

Beginning around 17:03 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

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