Outage in Omnivore.io
Omnivore API Outage
Resolved MajorIncident Report
Around 16:47 UTC, the edge nodes serving the Omnivore API went offline. We are currently investigating and hope to provide a better update once we have more information.
Components affected
Omnivore.io Control Panel Omnivore.io Webhooks Omnivore.io Lavu Omnivore.io Lightspeed Omnivore.io Doshii Omnivore.io Brink Omnivore.io API Omnivore.io Aloha Cloud Connect Omnivore.io ToastNeed to monitor Omnivore.io outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/11/2025 07:21PM
Omnivore API and webhooks have been restored to full functionality.
MONITORING
about 2 months ago - at 09/11/2025 06:53PM
A fix has been implemented, with all edge nodes now back in rotation and reporting healthy. We will continue to monitor for any further impacts.
IDENTIFIED
about 2 months ago - at 09/11/2025 06:45PM
We are seeing traffic approaching baseline levels. Webhooks have begun firing again. We are still working to improve stability.
IDENTIFIED
about 2 months ago - at 09/11/2025 05:45PM
We have partially restored some traffic to Omnivore API. We are still working on full resolution and stabilization.
IDENTIFIED
about 2 months ago - at 09/11/2025 05:14PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 09/11/2025 05:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 09/11/2025 05:12PM
We have identified the trigger to be a bad patch that was released. This patch caused all of our edge servers to become unhealthy. We are currently working to rollback the edge servers to a known good state.
INVESTIGATING
about 2 months ago - at 09/11/2025 05:05PM
Around 16:47 UTC, the edge nodes serving the Omnivore API went offline. We are currently investigating and hope to provide a better update once we have more information.
Latest Omnivore.io outages
Impacts due to AWS outage - 15 days ago
Omnivore Connectivity Issue - 5 months ago
NCR CloudConnect API - Increased error rate - 8 months ago
Brink API - Increased Error Rate for Ticket Calls - about 1 year ago
Agents Offline - over 1 year ago
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