Outage in Omnivore.io
Increase in Degraded Locations
Resolved MinorIncident Report
Around 9:02 UTC, we noticed a steady increase in the number of Locations entering a "degraded" state. This seems related to a small increase in average Agent Heartbeat response times to slightly above 2 seconds. This is causing some Locations to flap between "online" and "degraded". Customers may see a minor increase in API response times as a result. We are actively investigating the cause at this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/24/2026 05:17PM
We released a fix around 17:08 UTC and verified that Location Status reporting has returned to normal behavior.
IDENTIFIED
3 days ago - at 02/24/2026 04:37PM
At this time, we believe the impact for the duration of this incident was limited to incorrectly reporting the Location Status. We no longer believe that API calls experienced increased latency or error rates.
IDENTIFIED
3 days ago - at 02/24/2026 04:16PM
We have identified a possible cause of the increased latency and are working on a fix.
INVESTIGATING
3 days ago - at 02/24/2026 03:44PM
Around 9:02 UTC, we noticed a steady increase in the number of Locations entering a "degraded" state. This seems related to a small increase in average Agent Heartbeat response times to slightly above 2 seconds. This is causing some Locations to flap between "online" and "degraded". Customers may see a minor increase in API response times as a result. We are actively investigating the cause at this time.
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