Outage in On-Site.com

IDV - Synthetic Identification Alerts

Resolved Minor
February 09, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

Incident Report

An error from our vendor within the Identity Verification service has been identified. Our team has been working diligently to put in a temporary fix while our vendor is troubleshooting to find the root cause. In the meantime, those applications that are impacted will be moved to the next step in the Identity Verification process. We apologize for any inconvenience this may have caused your business.

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/09/2022 09:45PM

An error from our vendor within the Identity Verification service has been identified. Our team has been working diligently to put in a temporary fix while our vendor is troubleshooting to find the root cause. In the meantime, those applications that are impacted will be moved to the next step in the Identity Verification process. We apologize for any inconvenience this may have caused your business.

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