Outage in One Identity Starling

PAM Essentials Issue with web-based RDP sessions

Resolved Major
November 20, 2025 - Started about 2 months ago - Lasted 13 days
Official incident page

Incident Report

We are investigating an issue impacting web-based RDP sessions when using Chromium-based browsers in PAM Essentials. SSH Sessions are unaffected. Workarounds: using non-Chromium browsers such as Firefox or accessing services through native clients have proven effective.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/03/2025 02:32PM

This incident is resolved

MONITORING about 1 month ago - at 12/03/2025 09:29AM

We deployed the fix to production. Currently monitoring it.

IDENTIFIED about 1 month ago - at 12/02/2025 06:23PM

We have identified the root cause of the issue and a fix is being implemented.

IDENTIFIED about 1 month ago - at 12/01/2025 09:15AM

We have identified the root cause of the issue and a fix is being implemented.

IDENTIFIED about 1 month ago - at 11/28/2025 11:36AM

We have identified the root cause of the issue and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/26/2025 09:58AM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/25/2025 10:11AM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/24/2025 03:40PM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client and Firefox are not impacted.
We will continue to work on this issue.
The next update is scheduled for Tuesday morning. If any relevant change to the situation happens, we will update the statuspage.

INVESTIGATING about 2 months ago - at 11/24/2025 10:01AM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/21/2025 04:42PM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client and Firefox are not impacted.
We will continue to work on this issue over the weekend.
The next update is scheduled for Monday morning. If any relevant change to the situation happens, we will update the statuspage.

INVESTIGATING about 2 months ago - at 11/21/2025 03:31PM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/21/2025 02:17PM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/21/2025 01:02PM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/21/2025 10:54AM

We're investigating a possible issue related to session launch using the Chromium based browsers where the session fails unexpectedly. The native client is unaffected. Access via Firefox browser also works fine.

INVESTIGATING about 2 months ago - at 11/21/2025 04:19AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/21/2025 03:08AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/20/2025 11:32PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/20/2025 09:28PM

We are investigating an issue impacting web-based RDP sessions when using Chromium-based browsers in PAM Essentials. SSH Sessions are unaffected.

Workarounds: using non-Chromium browsers such as Firefox or accessing services through native clients have proven effective.

Latest One Identity Starling outages

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Status update from OneLogin regarding Smart Hooks in US Operating Region - 4 months ago
Logins to PAM Essentials via OneLogin Impacted, EU region - 5 months ago
OneLogin outage impacting PAM Essentials, US region - 8 months ago
Logins to PAM Essentials via OneLogin Impacted - 8 months ago

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