Outage in One Identity Starling

Status update from OneLogin regarding Smart Hooks in US Operating Region

Resolved Minor
September 05, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Message: OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service. Current Status: Degraded Performance Started: September 4, 2025 11:32PM PDT

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2025 08:16AM

[Resolved] OneLogin Engineers have resolved the issue.

MONITORING 4 months ago - at 09/05/2025 07:44AM

[Monitoring] Engineers have resolved the issue are are currently monitoring.

IDENTIFIED 4 months ago - at 09/05/2025 07:08AM

[Investigating] OneLogin Engineers have mitigated the issue while they investigate the root cause. Customers should now find that Smart Hook errors have been resolved.

IDENTIFIED 4 months ago - at 09/05/2025 07:06AM

[Investigating] OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service.

INVESTIGATING 4 months ago - at 09/05/2025 07:04AM

Message: OneLogin Engineers have identified an issue; some customers may be experiencing degraded performance that might delay service response time. We are working to quickly restore service.

Current Status: Degraded Performance

Started: September 4, 2025 11:32PM PDT

Latest One Identity Starling outages

PAM Essentials Issue with web-based RDP sessions - about 2 months ago
Starling Connect service network connectivity disruption October 21 12:09 UTC - 3 months ago
Logins to PAM Essentials via OneLogin Impacted, EU region - 5 months ago
OneLogin outage impacting PAM Essentials, US region - 8 months ago
Logins to PAM Essentials via OneLogin Impacted - 8 months ago

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