Temporary Interruption in Adding Card Balance and Transaction Services

We have found that we are experiencing an outage with one of our external service providers, which is affecting transaction processing on our platform. As a result, some transactions may be delayed or may not process successfully.

To avoid duplicate transactions, please do not retry or submit additional transactions until the issue is resolved. We will update as soon as services resume as normal.

If you need further support, contact us via the in-app chat or at support@onesafe.io "support@onesafe.io": mailto:support@onesafe.io.

We are currently experiencing an outage affecting one of our external service providers, which is impacting withdrawal services and card balance top-ups on our platform.

As a result, some transactions may be delayed or may not process successfully. We recommend avoiding new payment attempts or retries until further notice to prevent possible duplicate transactions.

Our team is actively monitoring the issue and working with the provider to restore normal service. If you need further support, please contact us through the in-app chat or at support@onesafe.io: mailto:support@onesafe.io.

We have identified the issue as an outage affecting one of our external service providers. This is currently impacting withdrawals, wire transfers, and card balance top-ups.

Our team is actively working with the provider to restore normal processing. Please continue to avoid submitting or retrying transactions until further notice to prevent possible duplicates.

If you need further assistance, please contact us through the in-app chat or at support@onesafe.io: mailto:support@onesafe.io.