Outage in OneTrust
IM-1672 - Reporting and Dashboards outage
Resolved Minor
September 07, 2026 - Started 17 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
OneTrust experienced a 26-hour outage affecting Reporting and Dashboard services, caused by an issue with their third-party cloud provider. Users were unable to see the latest data reflected in dashboards and reports across all modules, impacting the Admin Portal and Privacy Portal in the AE region. The issue was monitored in coordination with the cloud provider until resolution.
We are aware of an issue reported by our third-party cloud provider that is affecting Reporting and Dashboard services. As a result, users may not see the latest data reflected in dashboards and reports across all modules.
We are continuously engaged with our cloud provider and are actively monitoring the situation. At this time, only the Reporting and Dashboard services are impacted.
We will continue to provide updates as the investigation progresses.
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