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Outage in OneTrust

IM-1687 - My.OneTrust.com Unavailable

Resolved Minor
September 16, 2026 - Started 7 days ago - Lasted about 9 hours

Incident Report

Summary AI Generated

The My.OneTrust.com portal was completely unavailable for approximately 8.8 hours due to a disruption in Salesforce services. The outage impacted the Admin Portal across all global regions, including EU, APAC, US, and UAT environments. Service was restored following recovery of the underlying Salesforce interruption.

We are aware of an issue affecting My.OneTrust, which is currently unavailable. Customers may be unable to access my.onetrust.com.
The issue is associated with an interruption affecting Salesforce services.
We are monitoring the situation and will provide further updates as service availability changes.

Components affected
OneTrust APP: Admin Portal OneTrust APP-AE: Admin Portal OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CA: Admin Portal OneTrust APP-CH: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-FR: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-JP: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT: Admin Portal OneTrust UAT-DE: Admin Portal OneTrust UAT-HC: Admin Portal

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