Outage in OneTrust
IM-1720- Reports and Dashboard Outage
Resolved Minor
October 09, 2026 - Started 4 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
**OneTrust Reports and Dashboard Outage (66.3 hours)** A third-party service dependency failure disrupted data processing across multiple environments (APP-IN, APP-EU, APP-CH, and APP-BR), causing Reports and Dashboards to display stale data, outdated metrics, and delayed scheduled refreshes. The issue affected Admin Portals across numerous regional environments. OneTrust engaged with the third-party provider to identify and remediate the root cause, with engineering teams monitoring until normal operations were restored.
We are investigating a disruption affecting data processing services in the APP-IN, APP-EU, APP-CH, and APP-BR environments. Customers in these environments may experience stale or delayed data within Reports and Dashboards while data processing activities are impacted.
Our investigation has determined that the issue is associated with a third-party service dependency that supports underlying data processing workloads. We are actively engaged with the third-party provider, who has identified the issue and is working on a remediation.
Customers may observe the following behaviors:
Reports & Dashboards
Reports displaying outdated or stale information.
Dashboard metrics not reflecting the latest available data.
Delays in scheduled data refreshes and analytics processing.
Engineering teams are actively monitoring the situation and working alongside the third-party provider to restore normal operation. We will provide an additional update as more information becomes available.
Components affected
OneTrust APP: Admin Portal OneTrust APP-AE: Admin Portal OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CA: Admin Portal OneTrust APP-CH: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT: Admin Portal OneTrust UAT-DE: Admin PortalTrusted by 1,000+ teams
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