Outage in Online Services for Agents

Online services outage

Resolved Minor

March 31, 2026 - Started 18 days ago - Lasted about 21 hours
Official incident page

Incident Report

We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 04/02/2026 12:00AM

This incident has been resolved.

MONITORING 17 days ago - at 04/01/2026 09:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 04/01/2026 05:07AM

We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

MONITORING 18 days ago - at 04/01/2026 04:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 04/01/2026 03:47AM

We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

INVESTIGATING 18 days ago - at 04/01/2026 03:09AM

We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.

Latest Online Services for Agents outages

Online Services degradation - 18 days ago

Online Services for Agents unavailable - 20 days ago

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Intermittent service degradation - about 1 month ago

Online Services degradation - 2 months ago

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