Outage in Ontraport

Email Delivery: rDNS failures

Resolved Minor
October 27, 2025 - Started 23 days ago - Lasted 5 days
Official incident page

Incident Report

We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue. As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.

Need to monitor Ontraport outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/01/2025 11:07PM

Restored DNS has held for roughly 24 hours. Closing issue.

MONITORING 19 days ago - at 10/31/2025 10:17PM

rDNS resolution appears to be functioning normally; we will be monitoring this to ensure that the resolution holds.

It may take another 12 hours for DNS to fully propagate but the majority of impacted IPs are delivering email normally.

IDENTIFIED 23 days ago - at 10/28/2025 01:38AM

We are still waiting for the 3rd party to resolve their failed DNS configuration.

Efforts to move affected accounts off of the impacted IPs is continuing.

IDENTIFIED 23 days ago - at 10/27/2025 05:30PM

We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue.

As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.

Latest Ontraport outages

Email Delivery Latency - 29 days ago
Email Delivery Outage - about 1 month ago
Edge Email Delivery Issue - 4 months ago
HTTPS Outage - 6 months ago

Status Page Aggregator: Cut the Noise, Keep the Control

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook