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Outage in Ontraport

Email Delivery: rDNS failures

Resolved Minor
October 27, 2025 - Started 6 months ago - Lasted 5 days
Official incident page

Incident Report

We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue. As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/01/2025 11:07PM

Restored DNS has held for roughly 24 hours. Closing issue.

MONITORING 6 months ago - at 10/31/2025 10:17PM

rDNS resolution appears to be functioning normally; we will be monitoring this to ensure that the resolution holds.

It may take another 12 hours for DNS to fully propagate but the majority of impacted IPs are delivering email normally.

IDENTIFIED 6 months ago - at 10/28/2025 01:38AM

We are still waiting for the 3rd party to resolve their failed DNS configuration.

Efforts to move affected accounts off of the impacted IPs is continuing.

IDENTIFIED 6 months ago - at 10/27/2025 05:30PM

We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue.

As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.

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