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Outage in Ookla

RootMetrics products impacted on Google Chrome

Resolved Minor

May 02, 2022 - Started over 3 years ago
Official incident page

Incident Report

An issue has been identified that is causing a partial outage on RootMetrics products when accessed by Google Chrome. This has been identified as an external issue caused by a Certificate Issuer and Google Chrome. Please use an alternate browser in the interim if required. The team is working on a temporary fix while the root cause is addressed by Google. Other Speedtest and Ookla systems are operating normally.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 05/03/2022 04:35AM

This incident has been completely resolved.

IDENTIFIED over 3 years ago - at 05/03/2022 01:24AM

Rootmetrics.com, Login, RootInsights, and Export API are now updated to use an alternate certificate and now load correctly in Google Chrome.

INVESTIGATING over 3 years ago - at 05/02/2022 10:34PM

An issue has been identified that is causing a partial outage on RootMetrics products when accessed by Google Chrome.

This has been identified as an external issue caused by a Certificate Issuer and Google Chrome. Please use an alternate browser in the interim if required.

The team is working on a temporary fix while the root cause is addressed by Google. Other Speedtest and Ookla systems are operating normally.

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