Outage in Ookla
RootMetrics products impacted on Google Chrome
Resolved Minor
May 02, 2022 - Started about 4 years ago
Official incident page
Official incident page
Incident Report
An issue has been identified that is causing a partial outage on RootMetrics products when accessed by Google Chrome.
This has been identified as an external issue caused by a Certificate Issuer and Google Chrome. Please use an alternate browser in the interim if required.
The team is working on a temporary fix while the root cause is addressed by Google. Other Speedtest and Ookla systems are operating normally.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 05/03/2022 04:35AM
This incident has been completely resolved.
IDENTIFIED
about 4 years ago - at 05/03/2022 01:24AM
Rootmetrics.com, Login, RootInsights, and Export API are now updated to use an alternate certificate and now load correctly in Google Chrome.
INVESTIGATING
about 4 years ago - at 05/02/2022 10:34PM
An issue has been identified that is causing a partial outage on RootMetrics products when accessed by Google Chrome.
This has been identified as an external issue caused by a Certificate Issuer and Google Chrome. Please use an alternate browser in the interim if required.
The team is working on a temporary fix while the root cause is addressed by Google. Other Speedtest and Ookla systems are operating normally.
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