Outage in OpenAI

Latency and errors across the Intercom application

Resolved Minor
October 31, 2024 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating latency and errors across the Intercom application, which is impacting our Help Center functionality. Users may experience delays in responses.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/31/2024 05:31PM

This issue has now been resolved. OpenAI services including the API and ChatGPT were unaffected.

MONITORING 16 days ago - at 10/31/2024 04:57PM

Between 2024-10-31 15:52 UTC and 2024-10-31 16:11 UTC today, some customers might have had trouble contacting OpenAI support through the help center. We are monitoring for recovery.

INVESTIGATING 16 days ago - at 10/31/2024 04:33PM

We are currently investigating latency and errors across the Intercom application, which is impacting our Help Center functionality. Users may experience delays in responses.

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