Outage in OpenAI

Disruption to some ChatGPT Enterprise features

Resolved Major
December 09, 2024 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're aware of some disruption to ChatGPT Enterprise. Users may experience slowness during login. We are also investigating degraded performance on Workspace Analytics, the Compliance API, and the Members tab. Issues began at 05:19AM PST.
Components affected
OpenAI ChatGPT
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/09/2024 03:23PM

Between 05:19AM and 07:05AM PST, some ChatGPT Enterprise features had degraded performance. The impact comprised of slow logins and degradation in performance of the Workspace Analytics tab, the Members tab, and the Compliance API. We have now mitigated the issue and recovered.

MONITORING 2 days ago - at 12/09/2024 03:10PM

Error rates have once again returned to normal. We're monitoring closely.

IDENTIFIED 2 days ago - at 12/09/2024 02:56PM

We're continuing to work on a resolution for this issue. In the meantime, users will still experience disruption to the previously mentioned features of ChatGPT Enterprise.

IDENTIFIED 3 days ago - at 12/09/2024 02:20PM

Unfortunately, performance on Workspace Analytics, the Compliance API, and Members tab has become degraded again. We're working to restore normal performance.

MONITORING 3 days ago - at 12/09/2024 02:05PM

We're now recovered as of 05:44am PST. Login, Workplace Analytics, the Compliance API, and the Members tab for ChatGPT Enterprise are now all functioning as normal. We're continuing to monitor.

IDENTIFIED 3 days ago - at 12/09/2024 01:50PM

We've identified the root cause and have begun mitigation. We're observing an improvement in performance.

INVESTIGATING 3 days ago - at 12/09/2024 01:42PM

We're aware of some disruption to ChatGPT Enterprise. Users may experience slowness during login. We are also investigating degraded performance on Workspace Analytics, the Compliance API, and the Members tab. Issues began at 05:19AM PST.

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