Outage in OpenAI

High error rates for ChatGPT, APIs, and Sora

Resolved Major
December 26, 2024 - Started 7 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing an issue with high error rates on ChatGPT, the API, and Sora. We are currently investigating and will post an update as soon as we are able.
Components affected
OpenAI ChatGPT OpenAI API
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/27/2024 04:38AM

Starting at 10:40 AM PST, we experienced high error rates on ChatGPT, Sora, and a subset of APIs. We began to see recovery for Sora at approximately 2:58 PM PST, API traffic starting at approximately 3:05 PM PST, and full recovery for ChatGPT around 8:16 PM PST. We are currently investigating a separate incident regarding Sora and will be updating the status page.

OpenAI will run a full root-cause analysis of this outage and will share details on this page when complete.

IDENTIFIED 7 days ago - at 12/27/2024 02:04AM

ChatGPT is mostly recovered and we are continuing to work on an overall fix.

IDENTIFIED 7 days ago - at 12/27/2024 01:11AM

ChatGPT is recovering and we are continuing to work on an overall fix.

IDENTIFIED 7 days ago - at 12/27/2024 12:05AM

APIs are now operational.
ChatGPT is recovering and we are continuing to work on an overall fix.

IDENTIFIED 7 days ago - at 12/26/2024 11:16PM

Sora is now fully operational and we are continuing to monitor.
APIs are starting to recover.
We are continuing to work on an overall fix for ChatGPT and APIs.

IDENTIFIED 7 days ago - at 12/26/2024 10:05PM

ChatGPT is partially recovered while chat history is still not loading.
We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 12/26/2024 09:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 12/26/2024 08:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 12/26/2024 07:18PM

This issue is caused by an upstream provider and we are currently monitoring.

INVESTIGATING 7 days ago - at 12/26/2024 07:00PM

We are currently experiencing an issue with high error rates on ChatGPT, the API, and Sora. We are currently investigating and will post an update as soon as we are able.

source IsDown ChatGPT service outage issues Reports started 10 minutes before official outage was reported

Users report inability to message, access previous conversations, or load services like ChatGPT.

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