Some ChatGPT Pro and Team customers unable to access subscription

We have implemented a fix to prevent users from encountering this issue moving forward. Additionally, impacted Pro user access should be fully restored now. We are working on resolution for Team users.

We have implemented a fix to prevent users from encountering this issue moving forward and are actively monitoring the situation to ensure no further subscription errors occur. Additionally, we continue working through the list of previously impacted customers to fully restore access for everyone affected.

We have identified the root cause of the issue here and are actively working to implement the fix. Some impacted customers should already have their full account access restored.

We are continuing to investigate this issue. Thank you for your patience as we work to resolve the issue as quickly as possible.

Some Pro and Team subscribers whose subscriptions renewed in the last few days may not have access to their subscriptions due to an issue with our billing system. We are actively working to correct this situation and reinstate access for all impacted customers.