Outage in OpenAI

Impact in retrieval quality on file_search

Resolved Minor
September 10, 2025 - Started 25 days ago - Lasted 5 days

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Outage Details

We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality. We are working on implementing a mitigation.
Latest Updates ( sorted recent to last )
MONITORING 20 days ago - at 09/15/2025 10:08PM

We have applied the mitigation and are continuing to monitor the recovery.

MONITORING 21 days ago - at 09/15/2025 08:15AM


We are still monitoring the recovery and actively working on fixing the files.

MONITORING 23 days ago - at 09/12/2025 07:51PM

We are monitoring the recovery and actively working on fixing the files.

MONITORING 24 days ago - at 09/11/2025 11:38PM

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. Until resolved, remove and re-add the files to your vector stores to workaround the issue.

MONITORING 24 days ago - at 09/11/2025 08:57PM

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will fully mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

MONITORING 25 days ago - at 09/11/2025 07:45AM

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

INVESTIGATING 25 days ago - at 09/11/2025 01:13AM

We are investigating the issue for the listed services.

IDENTIFIED 26 days ago - at 09/10/2025 09:17AM

We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality.

We are working on implementing a mitigation.

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