Outage in OpenAI
Impact in retrieval quality on file_search
Resolved Minor
September 10, 2025 - Started 7 months ago
- Lasted 5 days
Incident Report
We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality.
We are working on implementing a mitigation.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 09/15/2025 10:08PM
We have applied the mitigation and are continuing to monitor the recovery.
MONITORING
7 months ago - at 09/15/2025 08:15AM
We are still monitoring the recovery and actively working on fixing the files.
MONITORING
7 months ago - at 09/12/2025 07:51PM
We are monitoring the recovery and actively working on fixing the files.
MONITORING
7 months ago - at 09/11/2025 11:38PM
Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. Until resolved, remove and re-add the files to your vector stores to workaround the issue.
MONITORING
7 months ago - at 09/11/2025 08:57PM
Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will fully mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.
MONITORING
7 months ago - at 09/11/2025 07:45AM
Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.
INVESTIGATING
7 months ago - at 09/11/2025 01:13AM
We are investigating the issue for the listed services.
IDENTIFIED
7 months ago - at 09/10/2025 09:17AM
We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality.
We are working on implementing a mitigation.
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