Outage in OpenAI

Codex, Connectors, Search, Agent, Deep Research, Custom GPTs, Project Sharing, ChatGPT Record, Memory and other features related to RBAC are missing, unavailable, or unexpectedly enabled even when toggled off for Enterprise and Edu workspaces

Resolved Major
October 02, 2025 - Started about 1 month ago - Lasted about 21 hours

Incident Report

We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Components affected
OpenAI Codex OpenAI ChatGPT OpenAI GPTs OpenAI Operator OpenAI Desktop - macOS OpenAI Search OpenAI Memory OpenAI Deep Research OpenAI Context connectors

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 10/03/2025 01:42AM

We have applied the mitigation and are monitoring the recovery.

INVESTIGATING about 1 month ago - at 10/02/2025 10:49PM

We are continuing to investigate the issue for the listed services.

INVESTIGATING about 1 month ago - at 10/02/2025 09:25PM

We are continuing to investigate the issue for the listed services.

INVESTIGATING about 1 month ago - at 10/02/2025 08:21PM

We are investigating the issue for the listed services.

IDENTIFIED about 1 month ago - at 10/02/2025 07:32PM

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Latest OpenAI outages

Elevated error rates on Codex - 1 day ago
Elevated error rates for Sora API - 1 day ago
ChatGPT availability degraded for Free users - 1 day ago
Issues with ChatGPT Memory - 2 days ago
Increased Number of Users Reporting Conversation Too Long Errors - 3 days ago

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