Outage in OpenAI

Issue with purchasing new subscriptions and updating/cancelling existing subscriptions for ChatGPT on Android/iOS

Resolved Minor
October 20, 2025 - Started about 15 hours ago - Lasted about 4 hours

Incident Report

We are investigating an issue with purchasing a new subscription on our ChatGPT Android app, as a workaround, please use the browser.

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Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 10/20/2025 06:42PM

We have applied the mitigation and are monitoring the recovery.

INVESTIGATING about 13 hours ago - at 10/20/2025 06:13PM

Continuing investigation for issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

INVESTIGATING about 14 hours ago - at 10/20/2025 05:26PM

We are investigating an issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

INVESTIGATING about 14 hours ago - at 10/20/2025 04:53PM

We are investigating an issue with purchasing a new subscription, using certain features on existing subscriptions, and subscription cancellations on our ChatGPT Android/iOS app, as a workaround, please use the browser.

INVESTIGATING about 15 hours ago - at 10/20/2025 03:52PM

We are investigating an issue with purchasing a new subscription on our ChatGPT Android app, as a workaround, please use the browser.

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