Outage in OpenAI
Degraded performance with the Support chat
Resolved Minor
March 10, 2026 - Started about 1 month ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
OpenAI's support chat functionality experienced degraded performance for 6.4 hours. Customers were unable to use the normal chat support system and were directed to email support@openai.com as a temporary workaround. The issue was resolved after applying a mitigation and monitoring the recovery.
We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/10/2026 10:31PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
about 1 month ago - at 03/10/2026 09:38PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
IDENTIFIED
about 1 month ago - at 03/10/2026 07:05PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
IDENTIFIED
about 1 month ago - at 03/10/2026 05:29PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
INVESTIGATING
about 1 month ago - at 03/10/2026 05:10PM
We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
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