Outage in OpenAI
Degraded performance with the Support chat
Minor
March 10, 2026 - Started about 6 hours ago
Incident Report
We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
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Latest Updates ( sorted recent to last )
MONITORING
9 minutes ago - at 03/10/2026 10:31PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
about 1 hour ago - at 03/10/2026 09:38PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
IDENTIFIED
about 4 hours ago - at 03/10/2026 07:05PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
IDENTIFIED
about 5 hours ago - at 03/10/2026 05:29PM
We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
INVESTIGATING
about 6 hours ago - at 03/10/2026 05:10PM
We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
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Codex unresponsive - 1 day ago
Login Issues - 4 days ago
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