Outage in OpenAI

Sora video generation failing

Resolved Minor

March 18, 2026 - Started 22 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

OpenAI's Sora video generation service experienced elevated error rates for 3.5 hours, affecting both the API and Sora app, with users unable to process video generation requests. The engineering team implemented mitigations that improved success rates, though high error rates initially persisted. Services eventually recovered after additional mitigations were applied and the team continued monitoring for full resolution.

We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

Components affected

OpenAI Video generation OpenAI Sora

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Latest Updates ( sorted recent to last )

MONITORING 22 days ago - at 03/18/2026 06:47PM

After further mitigations, services are recovering and we are monitoring for full resolution

IDENTIFIED 22 days ago - at 03/18/2026 06:32PM

We have implemented mitigations that have improved the success rate of video generation, but a high rate of error persists. Our team continues to work through the issue.

INVESTIGATING 22 days ago - at 03/18/2026 05:56PM

We have confirmed that Sora video generation is affected in the API as well as the Sora app. Our team continues to investigate.

INVESTIGATING 22 days ago - at 03/18/2026 05:31PM

Our engineering team is still investigating the cause of the issue.

INVESTIGATING 22 days ago - at 03/18/2026 04:41PM

We are continuing to investigate the cause of the issue.

IDENTIFIED 22 days ago - at 03/18/2026 03:46PM

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

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