Outage in OpenAI

Some customer may encounter errors creating, updating projects, and uploading files

Resolved Minor

March 23, 2026 - Started 3 days ago - Lasted about 7 hours

Incident Report

Summary AI Generated

OpenAI experienced a 7-hour service incident where customers encountered errors when creating and updating projects, as well as uploading files across ChatGPT and API services. The company identified the root cause, implemented mitigations, and gradually restored service functionality while monitoring for additional impacted services.

We are investigating the issue for the listed services.

Components affected

OpenAI ChatGPT OpenAI APIs OpenAI File uploads OpenAI Files

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Latest Updates ( sorted recent to last )

MONITORING 2 days ago - at 03/24/2026 10:22AM

We have identified additional impacted services and are actively rolling out the required mitigation

MONITORING 2 days ago - at 03/24/2026 09:15AM

We have applied the mitigation and are monitoring the recovery.

IDENTIFIED 3 days ago - at 03/24/2026 05:44AM

We are still implementing the mitigation.

INVESTIGATING 3 days ago - at 03/24/2026 04:24AM

We are investigating the issue for the listed services.

INVESTIGATING 3 days ago - at 03/24/2026 03:53AM

We are investigating the issue for the listed services.

Latest OpenAI outages

Unable to download or preview project files - 2 days ago

Elevated error rates on Realtime API SIP endpoints - 2 days ago

Increased errors creating new sync apps and sync delays with existing apps - 2 days ago

Pinned chats are not loading on web browsers for ChatGPT - 6 days ago

Sora video generation failing - 8 days ago

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