Outage in OpenAI
Increased errors creating new sync apps and sync delays with existing apps
Resolved Minor
March 24, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
OpenAI experienced a 1.8-hour service incident affecting sync app creation and existing app synchronization, with users encountering elevated errors including inability to send direct messages with "You cannot send messages to this room" errors. The engineering team identified the root cause and successfully applied a mitigation to resolve the issues. The service was restored to normal operation after monitoring confirmed the recovery.
We are investigating the issue for the listed services.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 03/24/2026 11:12AM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
2 days ago - at 03/24/2026 10:43AM
We have identified that users are experiencing elevated errors for the impacted services.
We are working on implementing a mitigation.
INVESTIGATING
2 days ago - at 03/24/2026 10:32AM
We are investigating the issue for the listed services.
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