Outage in OpenAI

Elevated error rates on Realtime API SIP endpoints

Resolved Minor

March 24, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

OpenAI's Realtime API SIP endpoints experienced elevated error rates for 2.9 hours, affecting users' ability to access these API services. The incident began around midnight Pacific time and impacted both the general APIs and Realtime components. OpenAI identified the root cause and applied a mitigation, then monitored the service recovery.

We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

Components affected

OpenAI APIs OpenAI Realtime

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Latest Updates ( sorted recent to last )

MONITORING 2 days ago - at 03/24/2026 07:31PM

We have applied the mitigation and are monitoring the recovery.

IDENTIFIED 2 days ago - at 03/24/2026 05:55PM

We have identified that users are experiencing elevated errors for the impacted services.

Root cause has been identified and mitigation is underway.

INVESTIGATING 2 days ago - at 03/24/2026 05:31PM

We have identified that users are experiencing elevated errors for the Realtime API SIP endpoints beginning at approximately midnight Pacific time.

We are currently investigating the issue.

INVESTIGATING 2 days ago - at 03/24/2026 05:24PM

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

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