Outage in OpenAI
Responses API and Sora Increased Error Rates
Resolved Minor
March 26, 2026 - Started 22 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
OpenAI experienced increased error rates affecting the Responses API (specifically requests using the store: true parameter) and a portion of Sora traffic for 2 hours. The incident was resolved after the team identified the root cause and implemented a mitigation, with error rates declining and normal service recovering. The issue was monitored to ensure full recovery after the fix was applied.
We are investigating the issue for the listed services.
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Latest Updates ( sorted recent to last )
MONITORING
22 days ago - at 03/26/2026 11:03PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
22 days ago - at 03/26/2026 10:58PM
We have identified the root cause for this issue, and have implemented a mitigation. We are seeing error rates starting to decline and normal service recovering.
INVESTIGATING
22 days ago - at 03/26/2026 10:55PM
We are investigating the issue for the listed services.
INVESTIGATING
22 days ago - at 03/26/2026 10:08PM
We are continuing to investigate this issue. At this point, the issue is impacting a portion of Sora traffic, as well as Responses API using store: true param.
INVESTIGATING
22 days ago - at 03/26/2026 09:35PM
We are continuing to investigate this issue. We can share this only affects users using store: true param.
INVESTIGATING
22 days ago - at 03/26/2026 09:21PM
We are investigating the issue for the listed services.
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