Outage in OpenAI
Delays in customer support responses
Resolved Minor
September 10, 2026 - Started about 23 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
OpenAI's customer support systems experienced technical issues on September 10, 2026, causing longer than usual response times for customers seeking assistance. The incident lasted approximately 2 hours, during which the root cause was identified and a mitigation was applied. The team moved to a monitoring phase following the fix to confirm recovery.
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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Latest Updates ( sorted recent to last )
MONITORING
about 21 hours ago - at 09/10/2026 09:20PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
about 22 hours ago - at 09/10/2026 08:54PM
We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.
INVESTIGATING
about 22 hours ago - at 09/10/2026 08:45PM
We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.
INVESTIGATING
about 23 hours ago - at 09/10/2026 07:53PM
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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