Outage in OpenAI
Mobile users unable to see Work Mode and the Model Picker
Resolved Minor
September 23, 2026 - Started about 19 hours ago
- Lasted 26 minutes
Incident Report
Summary AI Generated
Mobile users were unable to see Work Mode or the Model Picker in ChatGPT for approximately 26 minutes. A mitigation was identified and applied, with the service then moved to monitoring for recovery.
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.
We are working on implementing a mitigation.
Components affected
OpenAI ChatGPT OpenAI APIs OpenAI File uploads OpenAI Voice mode OpenAI GPTs OpenAI Image Generation OpenAI Deep Research OpenAI Operator OpenAI Compliance OpenAI Login OpenAI Web OpenAI SearchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 18 hours ago - at 09/23/2026 11:32PM
We have applied the mitigation and are monitoring the recovery.
INVESTIGATING
about 19 hours ago - at 09/23/2026 11:25PM
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.
We are working on implementing a mitigation.
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