Outage in OpenVPN

Investigating problems reported on User Authentication

Resolved Minor
December 19, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports about issues in User Authentication connecting through CloudConnexa.
Components affected
OpenVPN CloudConnexa SSO

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2025 12:25PM

This issue related to the Import Profile via URL functionality in OpenVPN Connect when connecting through CloudConnexa has now been resolved.

If you continue to experience any issues, please reach out to Support. Thank you for your patience.

MONITORING 3 days ago - at 12/19/2025 11:15AM

A solution has been deployed to address the issue affecting user authentication when connecting through CloudConnexa via the Import Profile via URL functionality in OpenVPN Connect.

We are currently monitoring the situation to ensure service stability and confirm that the issue is fully resolved.

IDENTIFIED 3 days ago - at 12/19/2025 11:08AM

The issue has been identified and is isolated to the Import Profile via URL functionality in OpenVPN Connect. This is impacting user authentication when connecting through CloudConnexa.

Other connection methods are not affected. We are currently working on a resolution and will provide further updates as progress is made.

INVESTIGATING 3 days ago - at 12/19/2025 10:28AM

We are investigating reports about issues in User Authentication connecting through CloudConnexa.

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