Outage in Optimizely
PIM background jobs stalling
Resolved MinorIncident Report
We are currently investigating an issue causing our background PIM jobs to stall. As a result, some jobs are remaining in the queue for an extended period of time. Our team is actively working on identifying the root cause and implementing a resolution as quickly as possible
Components affected
Optimizely Configured Commerce: Product Information Management (PIM) – NA RegionNeed to monitor Optimizely outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/16/2025 04:42PM
This incident has been resolved and service has been restored to full functionality
MONITORING
10 months ago - at 04/16/2025 10:16AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 04/15/2025 07:05PM
We are continuing to work on the hotfix for this issue and will provide additional updates as they become available.
IDENTIFIED
10 months ago - at 04/15/2025 01:06PM
We've identified a backend bug affecting the Import Asset feature in PIM. In rare cases, jobs with the Overwrite Files option enabled can get stuck and impact overall performance. This is currently limited to a few clients but may affect others due to resource usage. As long as the import job isn’t run, there’s no risk of impact.
We’re testing a hotfix and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
IDENTIFIED
10 months ago - at 04/15/2025 02:54AM
The issue has been identified and we're working on implementing a fix.
INVESTIGATING
10 months ago - at 04/14/2025 08:49PM
We are currently investigating an issue causing our background PIM jobs to stall. As a result, some jobs are remaining in the queue for an extended period of time. Our team is actively working on identifying the root cause and implementing a resolution as quickly as possible
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