Outage in Optimizely

Investigating - Configured Commerce: Product Information Management (PIM) Incident.

Resolved Major
September 14, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM). Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!" We will post additional updates as soon as we have information available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/15/2025 04:35AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/15/2025 03:45AM

A fix has been implemented and we will continue to monitor the health of service.

INVESTIGATING about 2 months ago - at 09/15/2025 02:57AM

We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM).

Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!"

We will post additional updates as soon as we have information available.

Thank you for your patience.

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