Outage in Optimizely
Investigating - Configured Commerce: Product Information Management (PIM) Incident.
Resolved Major
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Outage Details
We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM).
Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!"
We will post additional updates as soon as we have information available.
Thank you for your patience.
Components affected
Optimizely Configured Commerce: Product Information Management (PIM) – NA RegionLatest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 09/15/2025 04:35AM
This incident has been resolved.
MONITORING
24 days ago - at 09/15/2025 03:45AM
A fix has been implemented and we will continue to monitor the health of service.
INVESTIGATING
24 days ago - at 09/15/2025 02:57AM
We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM).
Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!"
We will post additional updates as soon as we have information available.
Thank you for your patience.
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