Outage in Optimizely

Investigating - Configured Commerce: Product Information Management (PIM) Incident.

Resolved Major
September 14, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM). Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!" We will post additional updates as soon as we have information available. Thank you for your patience.
Components affected
Optimizely Configured Commerce: Product Information Management (PIM) – NA Region

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/15/2025 04:35AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/15/2025 03:45AM

A fix has been implemented and we will continue to monitor the health of service.

INVESTIGATING about 2 months ago - at 09/15/2025 02:57AM

We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM).

Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!"

We will post additional updates as soon as we have information available.

Thank you for your patience.

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