Outage in Optimizely

Search & Navigation Incident - Intermittent failed request for US East cluster

Resolved Minor

February 03, 2026 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.

Components affected

Optimizely Graph - NA Region

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 02/03/2026 09:37AM

This incident has been resolved.

MONITORING 4 days ago - at 02/03/2026 06:18AM

A fix has been implemented and we are closely monitoring the results.

IDENTIFIED 4 days ago - at 02/03/2026 04:48AM

The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution.

Thank you for your patience.

INVESTIGATING 4 days ago - at 02/03/2026 04:42AM

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices.

We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.

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