Outage in Optimove

DNS Resolution Issue Affecting Multiple Services

Resolved Major

June 08, 2025 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

Components affected

Optimove API Optimove Daily process Optimove Daily process Optimove Track & Trigger Optimove Track & Trigger Optimove Core App Optimove Core App Optimove API

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/08/2025 09:39PM

The issue has been resolved, and all services are now operational. Recovery efforts are still ongoing, and we continue to monitor the service. We will provide any further updates as necessary. Additionally, a Root Cause Analysis (RCA) will be shared once the investigation is complete. Thank you for your patience and cooperation.

IDENTIFIED 11 months ago - at 06/08/2025 07:12AM

Our teams are still on this incident - working to resolve connectivity issues

IDENTIFIED 11 months ago - at 06/08/2025 06:21AM

We are working with our infrastructure teams to recover services ASAP

INVESTIGATING 11 months ago - at 06/08/2025 05:57AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/08/2025 04:41AM

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

Latest Optimove outages

UI - Optimove Site - Degraded Performance in Campaign Builder - 10 days ago

BI Studio: Business Performance Overview Page Not Loading - 13 days ago

Optimove Site - Target Group Size Display Unavailable - 28 days ago

Batch Update Process - Delay in campaign execution - about 1 month ago

EU - Batch Update Process - Delay in Campaign execution - about 1 month ago

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