Outage in Optimove

DNS Resolution Issue Affecting Multiple Services

Major
June 08, 2025 - Started about 23 hours ago
Official incident page

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Outage Details

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.
Components affected
Optimove API Optimove Daily process Optimove Daily process Optimove Track & Trigger Optimove Track & Trigger Optimove Core App Optimove Core App Optimove API
Latest Updates ( sorted recent to last )
IDENTIFIED about 20 hours ago - at 06/08/2025 07:12AM

Our teams are still on this incident - working to resolve connectivity issues

IDENTIFIED about 21 hours ago - at 06/08/2025 06:21AM

We are working with our infrastructure teams to recover services ASAP

INVESTIGATING about 22 hours ago - at 06/08/2025 05:57AM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 06/08/2025 04:41AM

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

Latest Optimove outages

EU - Delay in Campaign execution - 26 days ago
EU - Batch Update Process - Delay In Data Import Leading To Delays In Campaign execution - 26 days ago
EU - Batch Update Process - Delay in Campaign execution - about 1 month ago
US | Batch Update Process - Delay in Campaign execution - about 1 month ago
Elevated errors experienced for campaign execution. - 2 months ago

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