Outage in Optimove

DNS Resolution Issue Affecting Multiple Services

Resolved Major
June 08, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.
Components affected
Optimove API Optimove Daily process Optimove Daily process Optimove Track & Trigger Optimove Track & Trigger Optimove Core App Optimove Core App Optimove API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/08/2025 09:39PM

The issue has been resolved, and all services are now operational. Recovery efforts are still ongoing, and we continue to monitor the service. We will provide any further updates as necessary. Additionally, a Root Cause Analysis (RCA) will be shared once the investigation is complete. Thank you for your patience and cooperation.

IDENTIFIED about 2 months ago - at 06/08/2025 07:12AM

Our teams are still on this incident - working to resolve connectivity issues

IDENTIFIED about 2 months ago - at 06/08/2025 06:21AM

We are working with our infrastructure teams to recover services ASAP

INVESTIGATING about 2 months ago - at 06/08/2025 05:57AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 06/08/2025 04:41AM

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

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