Outage in Optimove

EU - Batch Update Process - Delay in Campaign execution

Resolved Minor
July 10, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have Identified and working on recovering from elevated errors in our batch update process. The system is now functional and operational however there is a live recovery effort that might impact Campaign execution times. Some tenants will experience delays in scheduled campaign execution as part of the batch process.
Components affected
Optimove Daily process
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/10/2025 09:11AM

This incident has been resolved.

MONITORING 3 days ago - at 07/10/2025 07:48AM

We have Identified and working on recovering from elevated errors in our batch update process. The system is now functional and operational however there is a live recovery effort that might impact Campaign execution times.

Some tenants will experience delays in scheduled campaign execution as part of the batch process.

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