Outage in Optimove

Batch Update Process - Delay in Campaign execution

Resolved Minor
September 19, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of the third-party data synchronization services that Optimove uses to keep the data updated within different environments. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 01:36PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/19/2025 08:26AM

We have identified the issue and are recovering from elevated errors in our batch update process. A fix has been implemented, and we are currently monitoring the results.

Some tenants will experience delays in scheduled campaign execution as part of the batch process.

INVESTIGATING about 1 month ago - at 09/19/2025 06:56AM

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of the third-party data synchronization services that Optimove uses to keep the data updated within different environments.

Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

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