Outage in Optimove

Campaign Execution - Daily Batch update and Web & App Activity Delays

Resolved Minor
November 04, 2025 - Started 25 days ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating an issue causing delays in Web & App Activity data processing for some tenants. As a result, audiences that use web and app attributes may be temporarily affected. Other systems continue to operate normally.

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/04/2025 02:26PM

The issue has been resolved and all services are operating normally. We will continue to monitor to ensure stability.

MONITORING 25 days ago - at 11/04/2025 01:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 11/04/2025 01:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 11/04/2025 10:59AM

We are working on a fix for an underlying infrastructure issue that is also causing delays in batch processing and campaign execution.
Our team is actively addressing the problem and will provide another update as soon as more information becomes available.

INVESTIGATING 25 days ago - at 11/04/2025 10:10AM

We’re currently investigating an issue causing delays in Web & App Activity data processing for some tenants. As a result, audiences that use web and app attributes may be temporarily affected. Other systems continue to operate normally.

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