Outage in Optimove
Opti X - Increased Error Rate For Recommendations
Resolved MajorIncident Report
We’re investigating an issue causing Opti-X recommendations to intermittently not return results for some customers.
We’ll share an update as soon as we know more.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 11/06/2025 02:50PM
This incident has been resolved.
IDENTIFIED
23 days ago - at 11/06/2025 01:59PM
We’ve identified the cause of an issue affecting Opti-X services following a recent deployment. As a result, recommendations, Smart Content, Smart Search, and Smart Campaigns may not be serving as expected for some customers. Our teams are working to restore full functionality - another update is due in in the next 15 minutes.
INVESTIGATING
23 days ago - at 11/06/2025 01:37PM
We’re investigating an issue causing Opti-X recommendations to intermittently not return results for some customers.
We’ll share an update as soon as we know more.
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