Outage in Optimove

OptiMail – Metrics Not Updating

Resolved Minor

December 28, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC. This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more

Components affected

Optimove Optimail

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 12/28/2025 12:05PM

OptiMail metrics processing has been restored for EU and US tenants.
Metrics for the last ~24 hours are recovering and updating as expected. We are continuing work to reconcile the remaining missing/delayed metrics from the incident window.

MONITORING 22 days ago - at 12/28/2025 10:17AM

A mitigation has been applied and OptiMail metrics processing has been restored for EU & US tenants.
Some customers may still see missing or delayed metrics for the period while we assess recovery/backfill options and continue monitoring system stability

INVESTIGATING 22 days ago - at 12/28/2025 08:59AM

We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC.
This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more

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