Outage in Optimove

OptiMail – Metrics Not Updating

Resolved Minor
December 28, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC. This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more
Components affected
Optimove Optimail

Need to monitor Optimove outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/28/2025 12:05PM

OptiMail metrics processing has been restored for EU and US tenants.
Metrics for the last ~24 hours are recovering and updating as expected. We are continuing work to reconcile the remaining missing/delayed metrics from the incident window.

MONITORING 2 days ago - at 12/28/2025 10:17AM

A mitigation has been applied and OptiMail metrics processing has been restored for EU & US tenants.
Some customers may still see missing or delayed metrics for the period while we assess recovery/backfill options and continue monitoring system stability

INVESTIGATING 2 days ago - at 12/28/2025 08:59AM

We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC.
This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more

Latest Optimove outages

BI Reports – Data Not Updated - about 20 hours ago
EU – Batch Update Process – Delays in Scheduled Campaign Processing - 3 days ago
Facebook Campaigns - Failed Scheduled Campaigns - 9 days ago
EU - Delay in Real-Time Trigger Campaigns and Web Event Processing - 16 days ago
Optimove Site - Degraded performance and loading issues in Target Groups and Web & App Activity - about 1 month ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5010 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook