Outage in Optimove
BI Reports – Data Not Updated
Resolved MinorIncident Report
We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 12/29/2025 11:44AM
The root cause has been fixed and BI reports are recovering.
It may take up to 24 hours for all reports to fully update.
If you need an expedited review, please contact support@optimove.com.
IDENTIFIED
21 days ago - at 12/29/2025 11:09AM
We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.
INVESTIGATING
21 days ago - at 12/29/2025 10:20AM
We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
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