Outage in Optimove

BI Reports – Data Not Updated

Resolved Minor
December 29, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.
Components affected
Optimove Core App Optimove Core App

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 12/29/2025 11:44AM

The root cause has been fixed and BI reports are recovering.

It may take up to 24 hours for all reports to fully update.

If you need an expedited review, please contact support@optimove.com.

IDENTIFIED about 20 hours ago - at 12/29/2025 11:09AM

We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.

INVESTIGATING about 20 hours ago - at 12/29/2025 10:20AM

We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.

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