Outage in Optimove

EU – Batch Update Process – Delays in Scheduled Campaign Processing

Resolved Minor
January 05, 2026 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.
Components affected
Optimove Daily process

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/05/2026 05:25PM

This incident has been resolved.

MONITORING 5 days ago - at 01/05/2026 01:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 days ago - at 01/05/2026 12:57PM

We are investigating delays in the Batch Update process affecting some EU tenants. As a result, scheduled campaigns may execute later than their configured time. Campaign execution will resume automatically once batch processing completes.

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