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Outage in Oracle Aconex

US1 - Service issue impacting Mail

Resolved Major
April 15, 2026 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes. The Mail service is used for project-related communication and correspondence.
Components affected
Oracle Aconex Mail

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/15/2026 11:40PM

The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.

MONITORING 8 days ago - at 04/15/2026 11:26PM

Our teams have identified the cause, and remediation efforts have been completed. We will continue to monitor until we are satisfied the incident has been resolved. The next update will be in 30 minutes.

The Mail service is used for project-related communication and correspondence.

IDENTIFIED 8 days ago - at 04/15/2026 10:53PM

Oracle teams identified the cause, and are currently working on remediation efforts. Thank you for your continued patience. The next update will be in 60 minutes.

The Mail service is used for project-related communication and correspondence.

INVESTIGATING 8 days ago - at 04/15/2026 09:29PM

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.

The Mail service is used for project-related communication and correspondence.

INVESTIGATING 8 days ago - at 04/15/2026 08:33PM

We have identified an issue that may result in intermittent service interruption. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success. The next update will be in 60 minutes.

The Mail service is used for project-related communication and correspondence.

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